Keep your shop focused.
We handle the back office.
Lumen Fleet Group supports truck repair shops and fleet departments with call intake, dispatch coordination, invoicing, collections support, marketing, and parts sourcing — so your team spends more time fixing trucks and serving customers.
Services
Choose one service or bundle them. Everything stays simple, clear, and easy to manage.
Call Intake & Dispatch Coordination
We answer calls, collect the right details, and coordinate routing/scheduling to reduce wasted time.
- Customer intake & job details
- Routing and schedule coordination
- Status updates & communication
Invoicing & Payment Follow-Up
Professional invoices, organized records, and consistent follow-up to keep your cash flow healthy.
- Create & send invoices
- Track payments and reminders
- Monthly summaries
Collections Support
We manage a respectful follow-up process for overdue balances and keep everything documented.
- Overdue reminders & follow-up
- Documentation & tracking
- Status reporting
Marketing (Website + Ads)
A clean website and ad campaigns built for American customers who need service fast.
- Landing page website
- Google Ads management
- Local SEO support
Parts Procurement
We source parts through official dealers and trusted suppliers to keep jobs moving and costs controlled.
- Dealer sourcing & comparisons
- Ordering and delivery coordination
- Optional margin/share model
Workflow Setup & Templates
We standardize your intake, billing, and reporting so everything stays consistent and easy.
- Call scripts & intake forms
- Invoice templates & policies
- Monthly reporting format
How it works
Simple onboarding that fits your shop’s pace. No disruption to mechanics.
Quick setup
We define your workflow, intake questions, invoice format, and communication rules.
Start handling requests
We begin managing calls/dispatch coordination and billing support immediately.
Optimize and grow
We improve speed, clarity, and add marketing or parts sourcing when you’re ready.
FAQ
Short answers for fleet managers and shop owners.
Do you replace our staff?
No—most clients use us to remove the heaviest back-office workload. Your team stays focused on repairs and service.
Can you work with our current process?
Yes. We start with your current workflow and make it cleaner and more consistent (no disruption).
What do you need from us to start?
Basic contact info, business rules (hours, service area), and your invoice format. Setup is simple.
Do you support parts ordering?
Yes. We can source parts through official dealers and trusted suppliers and coordinate delivery.
Contact
Send a message and we’ll reply with a simple plan for your shop or fleet department.